Work Schedule: Full Time, Monday-Friday 10:30am - 7:00pm

Under direct supervision, performs administrative functions to support the clinical program. This includes Front Desk duties, other unique EPIC related duties, financial related duties, and operations related duties.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Front Desk Registration
   • Greets clients and visitors.
   • Follows EPIC procedures to arrive clients per program process.
   • Informs clinical staff of client’s arrival or directs client to group or class.
   • Monitors activities in the waiting area.
   • Check out clients as they leave.
   • Insures that arrived clients are seen, and Front Desk process completed.
   • Identifies those clients as “no show” when applicable.
2. EPIC Duties
   • Collects accurate demographic information for complete registration.
   • Collects accurate insurance information.
   • Verifies insurance and eligibility information.
   • Scans client insurance cards, driver’s license and any other necessary identification.
   • Schedule, cancels and reschedules appointments.
   • Pre-schedules and Walk-in appointments as per program.
   • Completes MSPQ (Medicare) Questionnaire as appropriate.
   • Assigns a HAR as appropriate.
   • Access Beacon Health Options for authorization information and enter authorization information into system.
   • Responsible for maintaining Work Queues as assigned including Accounts without Charges Work Queue.
3. Communication Duties
   • Acts as receptionist utilizing multi-line phone system responding to internal and external phone calls.
   • Takes complete messages and routes them in a timely manner to the appropriate person.
   • Able to provide accurate information using excellent customer service communication skills.
   • Uses overhead paging when appropriate and makes emergency calls/paging when needed.
   • Timely communicates with billing team to resolve identified problems or issues.
4. Clerical Duties
   • Performs routine clerical duties such as photocopying, filing, maintaining various records and logs per Program.
   • Receives and processes Incoming and Outgoing mail as per program.
   • Maintains In/Out Board so that whereabouts of staff is known.
   • Maintains a neat and orderly front desk space.
5. Finance Duties
   • Data entry per program for other tracking purposes and runs reports when appropriate.
   • E. Files documents in paper files as per program. Upon discharge, prepares any old paper charts to send to Iron Mountain.
   • Process disability requests per program including completing log and sending to HIM.

All your information will be kept confidential according to EEO guidelines.

Compensation:
Pay Range: $17.68 - $24.76
Other Compensation (if applicable):
Review the 2025-2026 UMMS Benefits Guide

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