Communications Coordinator
Communications Coordinator
Essential Job Functions:
The Rollins College Information Technology Department is seeking a Communications Coordinator to join their team!
Providing our Community With Outstanding Experiences
Help the campus feel informed and supported by sharing clear, timely, and engaging information about IT services, updates, and resources.
- Create user-friendly IT communications for departmental colleagues, as well as students, staff, and faculty across campus.
- Translate technical information into plain language so people understand what's happening and what they need to do.
- Draft clear messages about service updates, outages, and major IT initiatives or events so the campus knows what to expect.
- Coordinate sending out IT communications, developing project communication plans and maintaining a content calendar to support planning and proactive outreach.
- Maintain and update IT communication channels-including MyRollins groups, Microsoft Teams sites, and the IT website-so information is accurate, current, and easy to find.
- Produce a variety of communication formats, including emails, digital signage, slides, FAQs, announcements, newsletters, internal social media visuals, informational one-pagers, timelines, simple graphics, and occasional promotional materials.
Keeping our Technology Future Ready
Help enhance campus adoption of IT-provided technology by modernizing how IT communicates so information is easy to understand, easy to find, and easy for people to act on.
- Collaborate with teams to identify training and adoption needs and contribute to the strategy and communication resources to address them.
- Contribute to a culture of product management by helping technical teams build sustainable methods of staying current and promoting new features and capabilities of existing products
- Partner with IT colleagues and other campus stakeholders on IT change management efforts, produce launches, and other strategic priorities for IT
- Gather feedback from various campus audiences to inform and improve IT communication.
Building a Sustainable Team and Support Model
Support colleagues by creating clear internal communication practices and reusable resources.
- Build a strong relationship with the College's Internal Communications office to align and collaborate on IT Communications.
- Advise and consult with IT leadership regarding all aspects of communications, including developing strong communication strategies that meet the desired goals.
- Support the design and development of team-specific guidelines, resources, and templates-knowledge-base articles, for example.
- Develop templates, message guides, and reusable assets that help teams communicate clearly and consistently.
- Create internal documentation that supports onboarding, cross-training, and shared understanding of how we work.
- Help teams outline basic communication points for projects and workflows so information is shared in a consistent way.
- Keep internal resources organized-templates, drafts, visuals, and past communications-so colleagues can quickly find and reuse what they need.
- Support a culture of clear and proactive communication that strengthens collaboration and our IT service experience.
Minimum Qualifications & Education:
- Bachelor's degree in Communications, Marketing, Journalism, English, or a related field; or a combination of education and experience that demonstrates the ability to perform the essential job functions.
Preferred Qualifications:
- Minimum of three years of experience in communications, technical writing, marketing, or related role, preferably in a technology-driven department
Knowledge, Skills, and Abilities:
Communication & Content Creation
- Technical Translation: Exceptional ability to translate complex technical concepts (e.g., cybersecurity alerts, infrastructure maintenance, software migrations) into plain, accessible, and engaging language for non-technical audiences.
- Writing & Editing: Superior written communication skills with mastery of grammar, punctuation, and style; ability to adapt tone for different audiences (students vs. faculty vs. IT staff).
- Visual Communication: Demonstrated skill in creating visually appealing assets (digital signage, one-pagers, slide decks) using tools such as Canva, Adobe Creative Cloud (InDesign/Photoshop/Illustrator), and Microsoft PowerPoint.
- Multi-Channel Distribution: Knowledge of best practices for communicating across various channels, including intranets (SharePoint/MyRollins), email newsletters, collaboration platforms (Microsoft Teams), and digital displays.
Technical & Operational Proficiency
- Microsoft 365 Expertise: Advanced proficiency in the Microsoft 365 ecosystem, specifically Microsoft Teams, SharePoint, and Outlook.
- Accessibility Standards: Knowledge of digital accessibility best practices (WCAG) to ensure communications and resources are inclusive for all members of the campus community.
- Digital Literacy: Strong aptitude for learning new technologies quickly to understand the "product" being rolled out to campus.
Strategic & Interpersonal Skills
- how effective communication supports user adoption and minimizes resistance during technology transitions.
- Product Mindset: Ability to think strategically about IT services as "products," focusing on user benefits, value proposition, and continuous improvement.
- Project Management: Strong organizational skills with the ability to manage multiple communication campaigns simultaneously, meeting deadlines in a dynamic environment.
- Collaboration: Ability to build strong relationships with diverse stakeholders, facilitating feedback loops between technical teams and campus users.
Work Schedule:
- Full-time schedule Monday to Friday, 8:30 AM to 5:00 PM, 37.5 hours per week
- Flexible schedules or overtime may be required to meet the demands of the academic calendars
Work Environment:
- This is a campus-based position working in Winter Park, FL
- Work in an indoor environment
Instructions to Applicants:
To apply, please submit an application and upload the following materials:
- Resume
- Cover Letter
- Provide three reference names and email addresses on application
Screening of applications will begin immediately and continue until the position is closed.
Benefits & Perks:
- 25 Days - Paid Time Off (vacation, sick, and personal time)
- 10 Days - Paid Holidays
- 5 Days - Paid College Closure Days
- Eligible for Medical, Prescription, Dental & Vision Insurances (within 30 days of hire)
- 100% Employer-Funded Health Reimbursement Account ($125+/month)
- 100% Employer-Paid Short & Long Term Disability Insurance
- Domestic Partner Benefits
- 11.5% Employer Retirement Contributions
- Discounted On-Campus Dining Meal Plans
- Free On-Campus Parking
- Free Access to Campus Amenities (gyms, pools, library, sporting events and more)
- Free Full Tuition for Employees and their Families
- Pet Insurance
- 100% Employer-Funded Employee Assistance Program
- Flexible Spending Accounts
- Award-Winning Wellbeing Programs
- Plus More!
Additional Perks:
- Rollins College is conveniently located on multiple Lynx Bus Routes (Winter Park/Rosemont-9 & Winter Park/Springs Village-23) and within walking distance from the Winter Park SunRail Station
- Local & National Discount Programs, including Winter Park Locations (i.e. shops, restaurants, gift cards and more)
- Free E-Training Courses & Professional Development Opportunities
- IT Software & Laptop Discounts (Apple, Lenovo, and more)
- College Bookstore Discounts
- Annual Service Awards & Recognition Programs
- Discover what it's like to live in Orlando: Live, Work, Play and Learn
- Plus More!
Rollins offers a competitive salary, along with our generous benefits package! Click here to review our full benefits package.
Our Service
Excellence Philosophy:
At Rollins, we strive to be responsive, respectful, collaborative, competent, and inclusive in all that we do. Whether serving prospective or current students, alumni, local residents, or our fellow faculty and staff colleagues, these standards define the Rollins service experience.
Click here to learn more about our commitment to Service Excellence at Rollins College!
Equal Employment Opportunity:
Rollins College is an equal opportunity institution. Rollins does not discriminate on the basis of sex, disability, race, age, religion, color, national or ethnic origin, ancestry, marital status, veteran status, sexual orientation, gender identity, gender expression, genetic information, physical characteristics, or any other category protected by College policy or federal, state, or local law for employment and in our educational programs and activities. To learn more about our commitments, visit click here. Any applicant who requires reasonable accommodations for any part of the application or hiring process may contact us by phone or in writing to mailto:humanresources@rollins.edu" href="https://apptrkr.com/get_redirect.php?id=7033963&targetURL=mailto:humanresources@rollins.edu" target="_blank">humanresources@rollins.edu | 407.646.2102.
Employment Eligibility:
All new employees must be eligible and show employment eligibility verification by the first date of employment at Rollins College, as legally required (e.g., Form I-9). Rollins College will require proof of authorization to work in the United States. Further, based on the September 19, 2025, Presidential Proclamation and accompanying guidance from the USCIS and Department of State, the College may not be able to offer H-1B sponsorship. Particularly the College is not able to pay the required fee accompanying new H-1B visa petitions.
FLSA Status:
Exempt
Service Months:
12
To apply, visit https://jobs.rollins.edu/jobs/communications-coordinator-orlando-florida-united-states-winter-park-fl
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