General supervision of clinical staff to include hiring, performance management, timesheet approval, employee requests and complaints. Responsible for evaluating and resolving employee issues and other work-related issues.
Coordinate staff education, competency assessment, orientation, training, and cross-training of clinical staff. Work closely with the Charge Nurse and Clinical Manager to address any deficiencies in staff competencies and ensure proper clinical standards are achieved.
Assess staff performance and promote engagement. Responsible for evaluating staff engagement through assessment and action plan implementation to promote highly engaged teams.
Create monthly work schedule for employees and manages employee leave requests.
Personnel record maintenance.
Schedule and conduct regular staff meetings to keep staff apprised of relevant information.
Responsible for oversight of clinical staff charge capture activities to ensure revenue opportunities are maximized.
Provides information to billing and coding requests related to clinical issues
Assist in preparation of yearly budget
Oversight of Petty Cash, Change Fund, timely bank deposits, and reconciliation monthly if applicable
Responsible for supply ordering, setting and maintenance par levels, inventory control and cost containment
Process vendor invoices for Accounts Payable process and process check requests as needed
Assist as needed with maintenance of appointment schedule templates, updates and revisions based on physician preference
Oversight of on-site laboratory testing. Assures all policies and procedures are in place, QC log books are maintained and current, and initial and annual competency is documented for all staff performing testing.
Oversight of vaccine ordering, ensure correct administration processes by staff, track stock to ensure appropriate type of vaccine is administered based on insurance carrier, adherence to VVFC stock and administration guidelines.
Works with PCS staff to ensure that providers and patients needs are being met in daily performance of clinical duties.
Provide clinical coverage as needed to providers.
Support practice operations with a focus on lean principles and implementation of best practices
Assist with maintenance and training of office, laboratory and medical equipment
Respond to patient requests and complaints. Document in EMR and other required processes.
Assist with creation and maintenance of policies and procedures
Responsible for establishing and participating in CPG and Corporate goals
Maintain applicable records according to retention guidelines (UVA/UPG, HIPAA, CLIA/COLA, etc.)
Act as an EPIC Superuser, attends webinars, provides implementation of system updates
Liaison between practice and institutional resources
Attend meetings as required
Cover office operations when needed.
Other duties as requested by management.
