Responsible for the development, coordination, and supervision of student services which may include First Stop and First Stop Lab.

1. Supervises Student Services Advisors located in the Answer Center, who advise students concerning admissions requirements, registration and new student processes, graduation procedures, financial aid information and processing, and resolve enrollment issues.

2. Plans, implements and supervises activities and programs for student services.

3. Hires, trains, and supervises staff in the Answer Center and in student services.

4. Analyzes student systems and relational databases in order to resolve systemic problems and concerns related to the overall enrollment process.

5. Implements college policies, guiding principles, objectives and functions in accordance with the philosophy of the College.

6. Manages the campus’ enrollment processes.

7. Provides evaluation reports regarding progress in achieving measurable student services outcomes related to program quality, student performance, and student learning outcomes.

8. Coordinates campus student services managers on enrollment processes and system improvements.

9. Develops and implements plans to provide increased student services access during peak enrollment periods.

10. Implements system and process changes related to the student experience in collaboration with the Dean of Students.

11. Resolves complaints regarding the enrollment process.

12. Provides leadership and serves as a resource person on assigned councils and committees.

13. Represents Student Services and the campus to various college and community groups.

14. Makes recommendations to the Dean of Students and the Executive Dean on matters related to student needs.

15. Assumes responsibility and works with students resolving discipline problems suspensions issues, 4th attempt process and academic probation.

16. Provides evaluation reports regarding progress in achieving measurable student services outcomes of program quality and student performance.

17. Performs other duties as assigned. 

1. Knowledge of student development theory.

2. Knowledge of the principles and practices of supervision.

3. Skill in effectively communicating, orally, in writing, and in individual and group settings.

4. Skill in the use of personal computers, general office software, and related technology, such as: relational databases; reporting systems; and student portals.

5. Ability to provide guidance and leadership to a diverse student services staff.

6. Ability to assess student’s developmental needs and translate theory into practice.

7. Ability to work in a flexible and fast-paced environment, and meet deadlines.

8. Ability to reason, exercise judgment and discretion, and make sound decisions.

9. Ability to analyze operational data, prepare reports, and make recommendations.

10. Ability to work efficiently and accurately with minimum supervision.

11. Ability to work independently, to initiate, develop, and implement programs.

12. Ability to work in and travel to multiple campus locations, including transitioning multiple times on a daily basis.

This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.

Typical physical competencies include but are not limited to frequently remaining stationary, moving, reaching, positioning self and occasionally ascending/descending, lifting/moving objects weighing between 5-15 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to frequently using discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making.

The typical work environment, physical and cognitive demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform the essential functions.