Manager, Benefits (Communications)
Job Summary
The Manager, Benefits is a key member of the Total Rewards team responsible for creating and delivering clear, engaging communications about health, welfare, and retirement programs. This role leads major campaigns such as Open Enrollment and ensures timely, consistent delivery across channels. It simplifies complex benefits information to drive employee understanding and engagement. The position collaborates with HR, Legal, internal and external partners to ensure alignment and compliance. Additionally, it maintains accuracy, consistency, and brand standards across all communications.
Job Responsibility- Provides more complex analytical support within the specialized area of benefits to include cost modeling, benefits/communication trend analysis, benefits utilization, consumer understanding/appreciation of benefits, disability programs, etc.
- Analyzes and presents more complex census data in support of vendor negotiations.
- Conducts more complex audits and reconciliation of assigned benefit programs and ensures compliance with federal, state, and local regulations
- Develops and designs more complex benefits communications specifics to include SPDs, employee communications, vendor communications, open enrollment, etc.; and, acts as subject matter expert on benefit topics for communication staff.
- Conducts more complex surveys and evaluates results of benefit trends in support of the Walgreens total compensation program. May present recommendation to more senior team members.
- Engages vendors to resolve more complex benefits issues and communicates findings to affected team member. Documents process improvement opportunities for future enhancements to plan design.
- Reviews and analyzes plan documents based upon renewals, union negotiations, or other activity which require updating of plans. Audits plan operations for compliance with plan provisions.
- Conducts specialized new hire benefits orientation programs. Provides counsel to managers and team members on basic benefit issues. May provide counsel to managers and team members on basic benefit issues.
- Evaluates critical vendor responses to RFPs to help determine the value and/or compliance with the RFP requirements.
- Coaches, mentors, guides, and provides oversight to less senior Benefits Analysts.
About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Basic Qualifications
- Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).
- Bachelor's degree and at least 2 years of experience in Benefits Administration OR High School/GED and at least 5 years of experience in Benefits Administration
- At least two (2) years of experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
- At least two (2) years of experience with benefits administration, policies, practices, and procedures
- Experience with confidentiality requirements associated with the practice of human resources, in general, and benefits, specifically.
- Intermediate experience with Microsoft Office Suite & Teams
- Experience with HR Information Systems (i.e. SAP/People Central) and Timekeeping systems (i.e. Kronos)
- At least 1 year of direct leadership, indirect leadership and/or cross-functional team leadership.
Preferred Qualifications
- Bachelor’s degree in Communications, Human Resources, Marketing, or related field.
- 5–8+ years of experience in benefits communications, HR communications, or total rewards including managing large-scale communication campaigns (e.g., open enrollment).
- Experience at large, complex or multi-location organizations.
- Familiarity with HRIS and benefits administration systems.
- Experience working with external vendors and/or consultants.
- Knowledge of employee experience and engagement best practices
- CBP Certification as granted by World at Work, or CEBS Certification as granted by the International Foundation of Employee Benefit Plans
We will consider employment of qualified applicants with arrest and conviction records.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $102800 - $164400 / Salaried
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