Provides initial contact services for all students and potential students. Provides information to students at all levels regarding the enrollment process.

1. Provides in-depth knowledge of education policies and programs.

2. Receives applications and supporting documentation including transcripts, residency information, and other pertinent documents including those for non-immigrant student admission.

3. Reviews high school transcripts, college transcripts, and/or standardized test scores (I.e., SAT, ACT) information to determine need for assessment testing and placement.

4. Explains college assessments.

5. Provides financial assistance information including Federal Financial Aid application procedures, financial aid award status, and scholarship information.

6. Determines students’ educational needs for support services and refers as necessary to home and district offices. Makes appropriate referrals to academic departments, tutoring services, counseling, Office for Student with Disabilities and Career Development Services.

7. Provides academic advising regarding program requirements and transfer processes.

8. Collaborates with the Graduation Office to assist students as needed with progression toward degree.

9. Support Student Success courses by providing students with general academic advising utilizing the LifeMap tools in Atlas, the Student Handbook, and the Developmental Advising techniques.

10. Serve on various college wide committees and advisory boards as assigned.

11. Provides program development and implementation for student affairs programs and projects to support student learning and development (i.e. orientation, peer educators, atlas support, post secondary transition, college nights, road rules, and other projects as needed).

12. Collaborates with the Admissions departments on special projects as assigned.

13. Access, inputs, and retrieves data from a computer.

14. Performs other duties as assigned.

1. Knowledge of college admissions and records procedures policies (including FERPA and student confidentiality).

2. General knowledge of financial aid processes.

3. Strong interpersonal communication skills and the ability to provide excellent customer service.

4. Computer skills proficiency in a Windows environment.

5. Ability to work in a flexible and fast-paced environment; reason and exercise judgment and discretion; and work efficiently and accurately without close supervision.

This job operates in a professional office environment and throughout the College’s worksites and grounds. Within the professional office environment, the employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. The noise level in the office work environment is usually quiet and occasionally moderate. While operating outside of the office environment, the employee may be exposed to elements including but not limited to wet/humid weather, extreme temperatures, dirt, dust, fumes, smoke, and unpleasant odors. The role may also involve hazards or physical risks, which require comprehending and following basic safety precautions and may require Personal Protection Equipment. The noise level in the work environment is usually moderate and occasionally loud.

Typical physical competencies include but are not limited to remaining stationary, moving, ascending/descending, positioning self, reaching, lifting/moving objects weighing between 5-100 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making.

The typical work environment, physical and cognitive demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform the essential functions.