Managed Services Resource Manager (Remote - Central/Eastern Time Zone)
<p><strong><span style="color: #0081bc;">Presidio, Where Teamwork and Innovation Shape the Future</span></strong><br /><span style="color: #000000;">At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.</span></p>
<p><strong><span style="color: #0081bc;">The Role</span></strong><br /><span style="color: #000000; background-color: #ffffff;">We are looking for an experienced Resource Manager to drive strategic allocation and optimization of our internal talent pool — spanning technical, project management, engineering, and operations functions. This role is central to ensuring our people are utilized effectively, developed intentionally, and given first consideration for new opportunities before we look externally. The Resource Manager serves as the connective tissue between delivery teams, people managers, and business units — matching the right people to the right work at the right time.</span></p>
<p><strong>Travel Requirements: </strong></p>
<p><span style="color: #000000;">The role is remote for individuals residing in the Central or Eastern Time Zone (Continental US). Travel is required when needed (up to 25%). </span></p>
<p><span style="color: #000000;"><strong>Responsibilities Include:</strong></span></p>
<p><strong>Resource Planning & Optimization</strong></p>
<ul>
<li><span style="color: #000000;">Maintain a real-time view of resource availability, capacity, and utilization across all business units and practices</span></li>
<li><span style="color: #000000;">Proactively identify under- and over-utilization trends and recommend corrective actions</span></li>
<li><span style="color: #000000;">Build and maintain a skills inventory database that captures current capabilities, certifications, and development goals for all technical, engineering, PM, and operations staff</span></li>
<li><span style="color: #000000;">Partner with project managers and delivery leads to forecast upcoming resource demand 4–12 weeks out</span></li>
<li><span style="color: #000000;">Facilitate regular resource planning cadences (weekly/bi-weekly) with department heads and practice leads</span></li>
</ul>
<p><strong>Internal Mobility & Opportunity First</strong></p>
<ul>
<li><span style="color: #000000;">Champion an "internal first" staffing philosophy — ensuring all open project needs and roles are actively socialized to existing employees before triggering external recruitment</span></li>
<li><span style="color: #000000;">Work with HR and talent acquisition to define clear thresholds for when internal options are exhausted and external hiring or contracting is warranted</span></li>
<li><span style="color: #000000;">Identify employees who are bench-eligible, under-allocated, or seeking growth opportunities and actively match them to suitable assignments</span></li>
<li><span style="color: #000000;">Maintain a pipeline of internal candidates for anticipated needs (e.g., upcoming projects, planned growth areas)</span></li>
</ul>
<p><strong>Stakeholder Collaboration</strong></p>
<ul>
<li><span style="color: #000000;">Act as the primary liaison between project/delivery teams, people managers, HR, and leadership on all resourcing matters</span></li>
<li><span style="color: #000000;">Communicate resourcing decisions clearly and diplomatically, balancing business urgency with employee development and satisfaction</span></li>
<li><span style="color: #000000;">Advise hiring managers on build vs. buy decisions, providing data-driven recommendations</span></li>
<li><span style="color: #000000;">Escalate resource conflicts and capacity constraints to leadership with proposed solutions</span></li>
</ul>
<p><strong>External Resource Management</strong></p>
<ul>
<li><span style="color: #000000;">Manage relationships with staffing vendors, contractors, and contingent workforce partners when internal capacity is insufficient</span></li>
<li><span style="color: #000000;">Ensure external hires and contractors are onboarded with the right skills profile and integrated into delivery teams effectively</span></li>
<li><span style="color: #000000;">Track and report on contractor spend vs. internal cost comparisons to support cost optimization</span></li>
<li><span style="color: #000000;">Track and ensure external hires are contracted at competitive market rates</span><strong></strong></li>
</ul>
<p><strong>Reporting & Analytics</strong></p>
<ul>
<li><span style="color: #000000;">Develop and maintain resource utilization dashboards and reports for leadership visibility</span></li>
<li><span style="color: #000000;">Track key metrics including utilization rates, bench time, time-to-fill (internal vs. external), and skill gap trends</span></li>
<li><span style="color: #000000;">Provide regular forecasting reports to support headcount planning and budget cycles</span></li>
<li><span style="color: #000000;">Identify patterns in resource gaps and feed insights into workforce development and hiring strategy</span></li>
</ul>
<p><span style="color: #000000;"><strong>Required Skills and Professional Experience:</strong></span></p>
<ul>
<li><span style="color: #000000;">Bachelor's degree or the equivalent work experience and/or work experience</span></li>
<li><span style="color: #000000;">5+ years of experience in resource management, workforce planning, or delivery operations — preferably within a technology services, MSP, consulting, or systems integration environment</span></li>
<li><span style="color: #000000;">Must be a US Citizen</span></li>
<li><span style="color: #000000;">Demonstrated experience managing resources across multiple functions: technical (cloud, infrastructure, software), project management, and operations</span></li>
<li><span style="color: #000000;">Data-driven mindset with experience building utilization reports and capacity forecasts</span></li>
<li><span style="color: #000000;">Exceptional interpersonal and negotiation skills — able to navigate competing priorities across teams</span></li>
<li><span style="color: #000000;">Ability to handle sensitive workforce conversations with discretion and empathy</span></li>
</ul>
<ul></ul>
<ul></ul>
<ul></ul>
<p><span style="color: #000000;"><strong>Preferred Skills and Professional Experience:</strong></span></p>
<ul>
<li><span style="color: #000000;">Experience in a managed services provider (MSP) or professional services environment</span></li>
<li><span style="color: #000000;">Familiarity with cloud technology roles and skill sets (Azure, AWS, infrastructure, DevOps, etc.)</span></li>
<li><span style="color: #000000;">Experience working with contingent workforce programs and vendor management systems (VMS)</span></li>
<li><span style="color: #000000;">PMI, PMP, or ITIL certification is a plus</span></li>
<li><span style="color: #000000;">Experience with skills management platforms (e.g., Workday Skills Cloud, LinkedIn Talent Insights)</span></li>
<li><span style="color: #000000;">Strong understanding of project delivery methodologies (Agile, Waterfall, or hybrid)</span></li>
<li><span style="color: #000000;">Proficiency with resource management or PSA tools (e.g., Kantata, Planview, Smartsheet, MS Project, or similar)</span></li>
</ul>
<ul></ul>
<p><span style="color: #0081bc;"><strong>Your future at Presidio<br /></strong></span></p>
<p><span style="color: #000000;">oining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.</span></p>
<p><span style="color: #000000;">Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.</span></p>
<p><strong><span>Ready to innovate? Let's redefine what's next-together.</span></strong></p>
<p><span style="color: #0081bc;"><strong>About </strong></span><span style="color: #0081bc;"><strong>Presidio</strong></span><br /><span>Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.</span></p>
<p><span>At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit </span></p>
<p style="text-align: center;"><strong>****</strong></p>
<p><em><span>Applications will be accepted on a rolling basis.</span></em></p>
<p style="text-align: center;"> </p>
<p style="text-align: center;"><em><span>Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.</span></em></p>
<p style="text-align: center;"><em><span>Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.</span></em></p>
<p style="text-align: center;"><em><span>The "Know Your Rights" Poster is available here: https://www.eeoc.gov/poster</span></em></p>
<p style="text-align: center;"><em><span>Presidio EEO Policy Statement is available here: https://www.presidio.com/careers</span></em></p>
<p style="text-align: center;"><em><span>Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable </span></em><em><span>accommodation </span></em><em><span>because of a disability for any part of the employment process, please send an e-mail to recruitment@presidio.com and let us know the nature of your request and your contact information.</span></em></p>
<p style="text-align: center;"><em><span>Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to.</span></em></p>
<p style="text-align: center;"><em><span>Notice of Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</span></em></p>
<p style="text-align: center;"><em><strong>Recruitment Agencies, Please Note:</strong></em> Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our career's email address, Presidio employees or any other means. Presidio is not responsible for any feeds related to unsolicited resumes/CVs.</p>
<p style="text-align: center;"> </p>
<p>#LI-PH1</p>
|
